Refund Policy

We want you to buy Stoker only once you know it works for you, which is why every installation comes with a 30-day full-featured free trial before you ever pay. Please use it: run Stoker in your environment, monitor real machines, and confirm it fits before purchasing a license.

Our guarantee

If you buy a license and it doesn't work out, email us within 30 days of your purchase and we'll refund it in full. No lengthy justification needed. We simply ask that you tell us what went wrong, so we can improve.

How to request a refund

Email contact@stoker.services from the address used for the purchase, with your order or license details. We'll confirm and process the refund through our payment provider, Stripe. Refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

After a refund

When a license is refunded it is no longer valid, and you agree to stop using it beyond the free tier (1 machine). Any machines you have already registered continue to be monitored under the free tier, exactly as they would after any license lapse. You are welcome to keep using the free tier or to purchase again later.

Renewals

Annual licenses may renew for another term. If your plan renews automatically, you can cancel future renewals at any time before the renewal date. If a renewal charge catches you by surprise, contact us within 30 days of that charge and we'll make it right.

Exceptions

We may decline a refund where there is evidence of abuse, such as repeated buy-and-refund cycles or attempts to circumvent licensing. Nothing in this policy limits any statutory refund or consumer rights you have where you live.

Contact

Any question about billing or refunds: contact@stoker.services.